Customize limit message

Edit the warning messages shown to customers when they reach product, order value, or weight limits. You can also add an extra message below the banner.

This guide will walk you through how to adjust each type of limit message (such as minimum quantity, maximum value, or not logged in message) and how to add an extra message for more details or contact information.

Why Customize Limit Messages

Clear communication is important when customers run into purchasing limits in your store. Standard messages may not always fit your products or business rules, and sometimes they don’t explain enough.

By tailoring your limit messages, you can:

• Explain more clearly why the limits are in place

• Align the wording with your brand’s style and tone

• Suggest alternatives or next steps for customers

• Reduce confusion and unnecessary support requests

Well-written messages not only improve the shopping experience but also make it easier for customers to understand and follow your store policies.

How to customize limit message

Step 1: Accessing the Limit Message Settings

Follow these steps to access the limit message customization area:

1. Click on Limit rules in the main navigation menu.

2. Select the limit rule that you want to customize messages for, then click Customize to edit the messages.

1. Within the rule settings, locate and click on the Translation tab.

The Translation tab is where you'll customize your default message. This centralized location makes it easy to manage all your limit messages from one place.

Step 2: Customizing Limit Message

The default limit message is the base notification customers see when they reach a purchase limit. To set it up:

1. Go to the Translation tab and find the default message field (by default, in English).

2. Enter your custom message. You may want to include:

   • A clear explanation of the limit

   • The reason for the limit (optional)

   • Next steps for the customer

3. Use variables like {{minimumProductQuantity}} or {{maximumProductQuantity}} if supported, so values update automatically.

4. Review your message for clarity and tone.

5. Click Save to apply your changes.

A well-crafted default message serves as the foundation for all your translations and ensures customers understand your policies clearly.