Create Mutual exclusion rule
The Mutual exclusion rule allows you to prevent two or more limit rules from applying at the same time. Use this when different rules might overlap or conflict—for example, if one rule limits by quantity and another limits by value, but you only want one rule to be enforced per order.
1. Creating a Mutual exclusion rule
Start by accessing the Limit Rules section from the left-hand menu. To activate the feature, click the Enable button. Once it’s enabled, click Edit to set up your product limit rules.
2. Exclusion groups
Edit Exclusion groups
An exclusion group is a set of products or a collection that cannot be purchased together. Each group is applied separately, and you can create up to 5 exclusion groups within one rule.
You can choose:
Exclude by product group: Select specific products that cannot be combined in the same order.
Exclude by collection: Select an entire collection of products to exclude together.
How to add a group:
Click Add group.
Choose Exclude by product group and click Choose products to pick individual products, or select Exclude by collection to pick a full collection.
Save your settings.
Once active, if a customer adds products from different exclusion groups to their cart, they will see a warning and must adjust their cart before checkout.
Mutual exclusion rule – Example use case
A mutual exclusion rule lets you create independent exclusion groups of products or collections that cannot be purchased together. Each group acts as a separate rule, and you can create up to 5 groups in one mutual exclusion rule.
How it works:
Exclusion group 1 and Exclusion group 2 are independent.
Products inside group 1 will exclude each other only within group 1.
Products inside group 2 will exclude each other only within group 2.
This means adding products from group 1 does not affect group 2, and vice versa.
Example:
Group 1: Product A and Product B → a customer can buy A or B, but not both in the same order.
Group 2: Product C and Product D → a customer can buy C or D, but not both.
These two groups are completely separate. If a customer buys Product A, they are still free to buy Product C (because A belongs to group 1 and C belongs to group 2).
3. Customer tags
Select customer tags to apply this rule. If no tag is selected, the rule will automatically apply to all customers.
Select customer tags
You can apply a limit rule to specific customer groups by using customer tags.
To use this feature, open the Select customer tag dropdown.
Choose one or multiple tags from the list (for example: uppush, VIP).
You can also create a new tag by typing it in the Add custom tag field and clicking Add.
If no tag is selected, the rule will apply to all customers by default.
This feature is useful if you want to create special rules for particular customer segments, such as VIP members or wholesale buyers.
Example: If you select the tag VIP, the rule will only apply to customers with the VIP tag, and other customers will not be affected.
Require customer to login
If this option is enabled, customers who are not logged in will always see the order limit banner. This ensures that your rules are consistently enforced, even for visitors who have not created or signed into an account.
4. Time conditions
You can control when a limit rule becomes active by setting start and end dates.
Start date: The rule will only apply after the specified start date.
End date: The rule will only apply before the specified end date.
This feature is useful for time-based campaigns, promotions, or seasonal restrictions.
Change timezone
When you click on Change timezone, you will be redirected to the Settings page of the Uppush Order Limit app. From there, you can select the correct timezone for your store.
This setting ensures that all time-based limit conditions (such as start date and end date) are calculated according to the actual local time of your store.
5. Limit Rules
Set up the different Limit conditions on your own by following the below instructions:
Limit type Choose how you want the rule to apply:
Total quantity: Limit based on the total number of items in the cart.
Total value: Limit based on the total cart value (currency).
Total weight: Limit based on the total weight of items in the cart.
Maximum quantity Set the maximum allowed amount for the chosen limit type. Example: maximum 10 items per order.
Minimum quantity Set the minimum required amount for the chosen limit type. Example: customers must buy at least 2 items.
Apply to each variant If enabled, the limit rule will be applied separately to each product variant instead of combining all variants of a product.
6. Behavior limit
The behavior limit settings define how and when the rule is enforced for customers.
Show warning banner when
Choose when the warning banner should be displayed to customers. You can select one of the following options:
The limit is reached The banner will appear as soon as the customer reaches the defined limit.
Click to the add to cart button The banner will appear immediately when the customer clicks the Add to cart button, even if the limit has not yet been reached. This option is useful if you want customers to be reminded about limits before adding items.
Frequency limit
The frequency limit allows you to control how often a rule is applied within a specific time frame. This ensures customers cannot repeatedly bypass your rule.
Available options:
No limit frequency: The rule applies every time without restriction.
Once over all time: The rule applies only once per customer, ever.
Once per year: The rule resets every year.
Once per month: The rule resets every month.
Once per week: The rule resets every week.
Once per day: The rule resets daily, applying once per customer per day.
Custom time: Define a custom time range (e.g., every 12 hours, every 3 days).
Show extra message
Enable this option if you want to display an additional message below the main warning banner. This extra line can be customized to provide more details or instructions for customers.
Extra message customization
You can edit and customize the extra message shown below the warning banner. This allows you to provide additional instructions or helpful links for your customers.
To customize:
Go to the Translation tab.
Scroll down to the Extra message field.
Enter your custom text, add links, or format the message as needed.
Click Save to apply the changes.
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