# Customer winback 

The Customer Win-back allows you to automatically send notifications to subscribers who have been inactive for a period of time.

This journey syncs with your Shopify customer and order data to identify inactive customers based on their last order or activity.

The win-back notification is sent automatically when the defined inactivity condition is met.

## To enable customer win-back automation and bring customer back to your store:

1. Select 'Automation' on the Uppush Dashboard.

<figure><img src="https://2478559309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fp0EbXtq6T4WMCO5OtRHB%2Fuploads%2FjY85nWNbVbbyJTXWa9Ha%2FScreenshot%202026-01-12%20111211.png?alt=media&#x26;token=1c9c5676-ac44-41e5-b106-72cb54b292fb" alt=""><figcaption></figcaption></figure>

1. Turn on the Customer winback using the Toggle&#x20;

<figure><img src="https://2478559309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fp0EbXtq6T4WMCO5OtRHB%2Fuploads%2FF4K1iwqKfKmxoIuf9STK%2FScreenshot%202026-01-12%20111621.png?alt=media&#x26;token=5155378c-423d-4ec4-9359-424d8fa113ac" alt=""><figcaption></figcaption></figure>

3. Click on the "Customize" button to edit it further

<figure><img src="https://2478559309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fp0EbXtq6T4WMCO5OtRHB%2Fuploads%2Ff7DnGSPmJWrLtmtg5zKG%2FScreenshot%202026-01-12%20111741.png?alt=media&#x26;token=19bb2a80-1614-468d-bbaa-f31f8e41dce1" alt=""><figcaption></figcaption></figure>

4. You can have the report of the notification here. Then you could click "Edit" to edit the notification further

<figure><img src="https://2478559309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fp0EbXtq6T4WMCO5OtRHB%2Fuploads%2Fnlex7DaYxKPjIgbESWRb%2FScreenshot%202026-01-12%20112041.png?alt=media&#x26;token=3d94a248-b472-49d8-b3df-9ee0148a8ec5" alt=""><figcaption></figcaption></figure>

5. Edit the notification as you like and our system will automatically save it for you

<figure><img src="https://2478559309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fp0EbXtq6T4WMCO5OtRHB%2Fuploads%2FHEUizCkLXTQ6qrWEbDCJ%2FScreenshot%202026-01-12%20112250.png?alt=media&#x26;token=39c2a549-1957-43a0-8add-a4b7005666aa" alt=""><figcaption></figcaption></figure>

6. You can view the email report here. Then, you can click “Customize” to further customize the email content.

<figure><img src="https://2478559309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fp0EbXtq6T4WMCO5OtRHB%2Fuploads%2FkdizYKf09NXlIT2MDGZF%2FScreenshot%202026-01-12%20112402.png?alt=media&#x26;token=d7f8fa50-a5df-4b31-b975-3efdc2ea15fc" alt=""><figcaption></figcaption></figure>

7. Edit the email as needed, and our system will automatically save your changes.

<figure><img src="https://2478559309-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fp0EbXtq6T4WMCO5OtRHB%2Fuploads%2FdYcFGQb1lWnYRmp8hFKm%2FScreenshot%202026-01-12%20112549.png?alt=media&#x26;token=e1d853a5-7814-4ff1-a564-72d9e8f2914e" alt=""><figcaption></figcaption></figure>

Your Shipping notifications are set up!