> For the complete documentation index, see [llms.txt](https://doc.uppush.io/uppush/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://doc.uppush.io/uppush/popup-and-automation/push-automation/customer-winback.md).

# Customer winback 

The Customer Win-back allows you to automatically send notifications to subscribers who have been inactive for a period of time.

This journey syncs with your Shopify customer and order data to identify inactive customers based on their last order or activity.

The win-back notification is sent automatically when the defined inactivity condition is met.

## To enable customer win-back automation and bring customer back to your store:

1. Select 'Automation' on the Uppush Dashboard.

<figure><img src="/files/8gVW2Se6sfYucs5LiZkG" alt=""><figcaption></figcaption></figure>

1. Turn on the Customer winback using the Toggle&#x20;

<figure><img src="/files/MoQ5pq6UytczMUUXhSdZ" alt=""><figcaption></figcaption></figure>

3. Click on the "Customize" button to edit it further

<figure><img src="/files/yWKN9EGw0FTS5BiLuxPe" alt=""><figcaption></figcaption></figure>

4. You can have the report of the notification here. Then you could click "Edit" to edit the notification further

<figure><img src="/files/dCktAs61DOeNz5d73MEd" alt=""><figcaption></figcaption></figure>

5. Edit the notification as you like and our system will automatically save it for you

<figure><img src="/files/b9Oo1qBrQYKqtPPvCCuB" alt=""><figcaption></figcaption></figure>

6. You can view the email report here. Then, you can click “Customize” to further customize the email content.

<figure><img src="/files/nMMP57tcNrl2qV1CEM0G" alt=""><figcaption></figcaption></figure>

7. Edit the email as needed, and our system will automatically save your changes.

<figure><img src="/files/etqkSFZ08HLi8jXMZqTa" alt=""><figcaption></figcaption></figure>

Your Shipping notifications are set up!


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